|
Advertising strategy for outbound travel services
|
2011 |
Kang, Inwon |
|
Antecedents and consequences of external risk perception in franchising:
|
2011 |
Safón, Vicente |
|
Assessing the intangibles transferred in franchise businesses:
|
2011 |
Rodríguez, Axel |
|
Competitiveness, resources, and capabilities: empirical evidence from retail banking
|
2011 |
Ferreira, João J. M. |
|
Criteria used in the selection of franchisees:
|
2011 |
Ramírez-Hurtado, José M. |
|
Customers’ zone of tolerance for retail stores
|
2011 |
Nadiri, Halil |
|
The customisation framework for roadmapping product-service integration
|
2011 |
|
|
Does technology make a difference?:
|
2011 |
Ruiz-Molina, Maria-Eugenia |
|
Exploring satisfaction in business-to-business services:
|
2011 |
Kumar, Piyush |
|
Gender differences in the linkage of online patronage behavior with TV-and-online shopping values
|
2011 |
Lin, Hsin-hui |
|
How much does KIBS contribute to the generation and diffusion of innovation? Francisco Mas-Verdú; Anthony Wensley; Martin Alba; José María García Álvarez-Coque
|
2011 |
|
|
The impact of diversity of innovation channels on innovation performance in service firms
|
2011 |
Cho, Insu |
|
Improving human capital through knowledge management practices in knowledge-intensive business services
|
2011 |
Palacios Marqués, Daniel |
|
The influence of cultural differences in cooperative learning through joint ventures
|
2011 |
Benavides-Espinosa, María del Mar |
|
Innovation and imitation effects in Metaverse service adoption
|
2011 |
|
|
Innovation management in service firms:
|
2011 |
Crevani, Lucia |
|
An integrative research framework for the online social network service
|
2011 |
Lee, Sang M. |
|
The internationalization of soft-services:
|
2011 |
Pla-Barber, José |
|
Key service innovation drivers in the tourism sector:
|
2011 |
Jiménez-Zarco, Ana Isabel |
|
Network collaboration and performance in the tourism sector
|
2011 |
Ramayah T., 1964- |
|
Pecking Order Theory versus Trade-Off Theory:
|
2011 |
Serrasqueiro, Zéia Silva |
|
Vertical integration in production and services:
|
2011 |
Peris-Ortiz, Marta |
|
Are success and survival factors the same for social and business ventures?
|
2012 |
Simón-Moya, Virginia |
|
Beyond the crisis:
|
2012 |
Chaves-Avila, Rafael |
|
A construction of consumer cognitive structures and their implications in furniture shopping decisions:
|
2012 |
Lin, Hsin-hui |
|
Corporate social responsibility of financial organizations in the social economy:
|
2012 |
Server Izquierdo, Ricardo J. |
|
The determinants of successful R&D consortia:
|
2012 |
Lin, Feng-jyh |
|
Developing a process of concept generation for new product-service systems:
|
2012 |
Kim, Sojung |
|
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
|
2012 |
Jeon, Sunran |
|
The effects of motivations, trust, and privacy concern in social networking
|
2012 |
Lin, Shi-woei |
|
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
|
2012 |
Kim, Sang-Man |
|
Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis
|
2012 |
|
|
A framework for the selection of Six Sigma projects in services:
|
2012 |
Hsieh, Ying-jiun |
|
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance:
|
2012 |
|
|
The impact of online customer satisfaction on the Yahoo auction in Taiwan
|
2012 |
|
|
The impact of scale effects on the prevailing internet-based banking model in the US
|
2012 |
Momparler, Alexandre |
|
Impact of service personal values on service value and customer loyalty:
|
2012 |
Le Nguyen Hau |
|
Implementation of quality programs in health care organizations
|
2012 |
Lee, Donhee |
|
Innovation and imitation effects in the mobile telecommunication service market
|
2012 |
|
|
Innovations in Service Business:
|
2012 |
|
|
Innovations in service business:
|
2012 |
Yu, Tiffany Hui-Kuang, 1964- |
|
Internal service quality within the different Chinese subcultures:
|
2012 |
Jeng, Don Jyh-Fu |
|
Interpretive structural modeling for E-electricity utility service
|
2012 |
|
|
Introduction: social economy, a third sector in a plural people-oriented economy
|
2012 |
Juliá Igual, Juan Francisco, 1955- |
|
The moderating effect of innovation protection mechanisms on the competitiveness of service firms
|
2012 |
Cho, Insu |
|
Organizational dynamics of worker cooperatives in Argentina
|
2012 |
Vuotto, Mirta |
|
The relationship between strategic type and new service development competence:
|
2012 |
Liu, Shunzhong |
|
Social enterprises and social markets:
|
2012 |
Díaz-Foncea, Millán |
|
Social innovation, an analytical grid for understanding the social economy:
|
2012 |
Bouchard, Marie J., 1958- |
|
Strategies developed by leading EU agrifood cooperatives in their growth models
|
2012 |
Juliá Igual, Juan Francisco, 1955- |
|
The value relevance of brand equity in the financial services industry:
|
2012 |
Wang, Hanmin |
|
Airline website loyalty formation and the moderating effects of gender and education
|
2013 |
|
|
Analysis of customer profit contribution for banks with the concept of marketing mix strategy between 4Cs and 5Ps
|
2013 |
Lin, Tyrone T. |
|
Comparative analysis of innovative diffusion in the high-tech markets of Japan and South Korea:
|
2013 |
Sawng, Yeong-wha |
|
A comparative study of quality awards:
|
2013 |
Lee, Donhee |
|
Conceptual analysis and implementation of an integrated CRM system for service providers
|
2013 |
Cheng, Lai-yu |
|
Conceptualising consumers’ word-of-mouth behaviour intention:
|
2013 |
Chang, Hsin Hsin |
|
Creative service business and regional performance:
|
2013 |
Boix, Rafael |
|
Crowdsourcing and open source software participation
|
2013 |
Olson, David L., 1944- |
|
Determinants of collective intelligence quality:
|
2013 |
Joo, Jaehun |
|
The determinants of the transportation outsourcing strategy for the express delivery company
|
2013 |
Lee, Chia-chi |
|
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
|
2013 |
Pérez, Andrea, 1984- |
|
The economics of professional services:
|
2013 |
D'Andria, Diego, 1976- |
|
The effects of emotional intelligence on service recovery and organizational loyalty:
|
2013 |
Lee, Jung-hyun |
|
The effects of partnership quality on business process outsourcing success in Malaysia:
|
2013 |
Ooi Ee |
|
Efficiency in banking services:
|
2013 |
Momparler, Alexandre |
|
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users:
|
2013 |
Miranda-Gumucio, Luis |
|
Explore how Chinese consumers evaluate retail service quality and satisfaction
|
2013 |
To, W. M. |
|
The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan
|
2013 |
Lee, Hsiao-ching |
|
Finding the crucial factors for sustainable development of rural-based tourist destinations:
|
2013 |
Tan, Wee-kheng |
|
Green IT:
|
2013 |
Trimi, Silvana |
|
Information richness on service business websites
|
2013 |
Patrakosol, Buraj |
|
An instrument for measuring the key practices of total quality management in ICT industry:
|
2013 |
Talib, Faisal |
|
Investigation of the relationship between service values and loyalty behaviors under high commitment
|
2013 |
Hur, Won-moo |
|
A measurement model for service capability from the customer perspective
|
2013 |
Yu, Kun-tzu |
|
The moderating effect of culture on overall perceived value in the online purchasing process
|
2013 |
Sabiote, Carmen M. |
|
Monitoring credit risk in the social economy sector by means of a binary goal programming model
|
2013 |
García, Fernando |
|
New business models in online hotel distribution:
|
2013 |
Runfola, Andrea |
|
Non-internet self-service technology failures and recoveries:
|
2013 |
Liu, Shunzhong |
|
The relationship between informational justice, recovery satisfaction, and loyalty:
|
2013 |
Davoud Nikbin |
|
Reversed servitization paths:
|
2013 |
Finne, Max |
|
Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy
|
2013 |
Kim, Soo Kyung |
|
Servitization and networking:
|
2013 |
|
|
A support vector machine (SVM) approach to imbalanced datasets of customer responses:
|
2013 |
Kim, Gitae |
|
Using simulation to establish appropriate vaccination rates and copayment policies from a cost perspective
|
2013 |
Kim, Sang-man |
|
Using the balanced scorecard on supply chain integration performance-a case study of service businesses
|
2013 |
|
|
Antecedents of intention to use CUSS system:
|
2014 |
Chen, Lily Shiu-Lien |
|
Brand competency as a market segmentation method for brand R&D in the Asian luxury market
|
2014 |
|
|
Complaint, patience, and neglect:
|
2014 |
Ro, Heejung |
|
A consumer value analysis of mobile internet protocol television based on a means-end chain theory
|
2014 |
|
|
The cost (and the value) of customer attire:
|
2014 |
Vilnai-Yavetz, Iris |
|
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA):
|
2014 |
Hosseini, Seyed Yaghoub |
|
Determinants of Web 2.0 technologies for knowledge sharing in SMEs
|
2014 |
Soto-Acosta, Pedro |
|
Determinates of financial behavior:
|
2014 |
Shih, Tsui-yii |
|
Disability users' evaluation of the web accessibility of SNS
|
2014 |
|
|
Employee-owned and capitalist firms:
|
2014 |
Fernández-Guadaño, Josefina |
|
How do personality interactions affect service quality?:
|
2014 |
Teng, Ching-i |
|
How socially derived characteristics of technology shape the adoption of corporate Web 2.0 tools for collaboration
|
2014 |
Iglesias-Pradas, Santiago |
|
The impact of Enterprise 2.0 in organizations
|
2014 |
Trimi, Silvana |